alby Transforms AI Shopping From Basic Chatbots to Intelligent Shopping Companions

alby, the AI shopping agent trusted by leading e-commerce brands, announced four new tools that transform AI shopping assistants from basic Q&A chatbots into true shopping companions. The new capabilities enable alby to proactively guide shoppers like an experienced in-store associate, anticipating questions and concerns to provide confidence throughout the buying journey, while capturing insights to optimize future experiences with the brand.

“Today’s shoppers expect personalized guidance and increasingly use AI agents to help them find what they need,” said Fayez Mohamood, CEO of Bluecore (alby’s parent company). “These new features help retailers exceed these expectations with an AI agent that’s an expert in their products, brand language, and real-time shopper conversations. We’re moving from reactive chatbots to proactive shopping companions that preempt questions, give shoppers the confidence to buy, and take real action to drive purchases.”

“We’re excited to explore the new capabilities alby is announcing this launch week. At DXL, understanding and proactively meeting the needs of every customer is at the core of our strategy,” said Jim Reath, Chief Marketing Officer, DXL. “With features like Product Advisor and In-Session Context, alby will empower us to create even deeper, more personalized connections that guide our customers through their shopping journey. Bluecore and alby continue to be a strategic partner who not only bring innovative technology but actively contribute to the success of our business.”

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“OLEADA is the premier workstyle brand that goes beyond business as usual: crafting thoughtfully engineered handbags that are as versatile and inspiring as the women who carry them. The new features from Alby fit right in with our approach,” said Tiffany Zhou, Founder, Creative Director, OLEADA. “We’re excited to see how Alby will simplify the shopping experience and go beyond business as usual, by helping our customers find the exact pieces to complement their WorkStyle.”

SOURCE: PRNewswire