Zendesk Acquires HyperArc to Launch Next-Generation GenAI-Powered Analytics Platform
Zendesk has announced the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine and real-time generative AI capabilities. This strategic move is set to accelerate Zendesk’s vision of delivering a next-generation analytics platform that offers faster, smarter, and more intuitive insights. By integrating HyperArc’s technology into its existing Explore product, Zendesk aims to simplify self-service reporting and empower businesses with intelligent, real-time decision-making capabilities. The enhanced platform will enable organizations to gain deeper visibility into customer service operations, automate complex analysis, and reduce time-to-insight, all while improving customer experiences.
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This acquisition also reflects Zendesk’s broader ambition to unify its AI, automation, and analytics tools to deliver end-to-end customer intelligence. With the inclusion of HyperArc’s innovative features, Zendesk customers can expect a seamless analytics experience that is both scalable and more responsive to evolving business needs. The deal marks a significant step in strengthening Zendesk’s position in the competitive AI-driven customer experience market, while laying the groundwork for a new standard in real-time service analytics.
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